The Influence of Media Framing on the Level of Public Trust in Government Institutions
Keywords:
Media Framing, Public Trust, Government Institutions, Political Communication, Agenda-SettingAbstract
This research examines the influence of media framing on the level of public trust in government institutions, highlighting how the portrayal of political and governmental issues in the media affects public perceptions and confidence. Using a quantitative descriptive approach, data were collected from a diverse sample of respondents through surveys that measured exposure to various framing types such as positive, neutral, and negative frames and their corresponding levels of trust in government institutions. The study also incorporated content analysis to identify dominant framing patterns in major news outlets. The results show that media framing significantly influences public trust. Positive and balanced framing that emphasizes government transparency, responsiveness, and accountability tends to increase public trust, while negative or conflict-driven frames focusing on corruption, political scandals, or inefficiency lead to declining trust levels. Moreover, the findings reveal that audience characteristics including media literacy, political awareness, and source credibility moderate the effects of framing on perception. This study contributes to the theoretical understanding of framing, agenda-setting, and public trust theories, showing how media narratives shape citizens’ evaluations of institutional integrity and effectiveness. It also provides practical recommendations for ethical journalism and transparent government communication as strategies to strengthen trust and democratic legitimacy. Overall, the research underscores the crucial role of responsible media framing in sustaining a healthy relationship between the public and the government.
References
Bächtiger, A., & Parkinson, J. (2019). Mapping and measuring deliberation: Towards a new deliberative quality. Oxford University Press.
Black, D., Sanders, S., & Taylor, L. (2003). Measurement of higher education in the census and current population survey. Journal of the American Statistical Association, 98(463), 545–554.
Brummans, B. H. J. M., Putnam, L. L., Gray, B., Hanke, R., Lewicki, R. J., & Wiethoff, C. (2008). Making sense of intractable multiparty conflict: A study of framing in four environmental disputes. Communication Monographs, 75(1), 25–51.
Carter, M. J. (2013). The hermeneutics of frames and framing: An examination of the media’s construction of reality. Sage Open, 3(2), 2158244013487915.
Castelfranchi, C., & Falcone, R. (2010). Trust theory: A socio-cognitive and computational model. John Wiley & Sons.
Charalabidis, Y., N. Loukis, E., Androutsopoulou, A., Karkaletsis, V., & Triantafillou, A. (2014). Passive crowdsourcing in government using social media. Transforming Government: People, Process and Policy, 8(2), 283–308.
Chun, S. A., & Cho, J.-S. (2012). E-participation and transparent policy decision making. Information Polity, 17(2), 129–145.
Dodd, W. (2018). Framing the future: propositional journalism and the construction of leadership in’new Tasmania’. University of Tasmania.
Gross, K., Aday, S., & Brewer, P. R. (2004). A panel study of media effects on political and social trust after September 11, 2001. Harvard International Journal of Press/Politics, 9(4), 49–73.
Hao, X., Wen, N., & George, C. (2014). News consumption and political and civic engagement among young people. Journal of Youth Studies, 17(9), 1221–1238.
Howlett, M. (2012). The lessons of failure: Learning and blame avoidance in public policy-making. International Political Science Review, 33(5), 539–555.
Kinner, K. S. (2007). Comparing coverage in “The New York Times” and “The Washington Post” via the gendered lens: The case of Darfur, Sudan, 2003–2005. University of Colorado at Boulder.
McCombs, M. E., Shaw, D. L., & Weaver, D. H. (2013). Communication and democracy: Exploring the intellectual frontiers in agenda-setting theory. Routledge.
Park, S., Fisher, C., Flew, T., & Dulleck, U. (2020). Global mistrust in news: The impact of social media on trust. International Journal on Media Management, 22(2), 83–96.
Polletta, F. (2006). FRAMES AND THEIR. The Oxford Handbook of Contextual Political Analysis, 5, 187.
Prior, M. (2013). Media and political polarization. Annual Review of Political Science, 16(1), 101–127.
Roxas, B., & Lindsay, V. (2012). Social desirability bias in survey research on sustainable development in small firms: An exploratory analysis of survey mode effect. Business Strategy and the Environment, 21(4), 223–235.
Scheufele, D. A., & Tewksbury, D. (2007). Framing, agenda setting, and priming: The evolution of three media effects models. Journal of Communication, 57(1), 9–20.
Schillewaert, N., & Meulemeester, P. (2005). Comparing response distributions of offline and online. International Journal of Market Research, 47(2), 163–178.
Sørensen, J. K., & Hutchinson, J. (2018). Algorithms and public service media.
Syahri, M. A., Kriyantono, R., & Nasution, Z. (2015). An explanative study on the different perceptions of journalists toward media relations of governmental and private public relations. Asian Journal of Humanities and Social Sciences, 3(1), 36–47.
Tang, S. (2021). How the media shape public perceptions of China: A network agenda-setting analysis. Indiana University.
Tanny, T. F., & Al-Hossienie, C. A. (2019). Trust in government: Factors affecting public trust and distrust. Jahangirnagar Journal of Administrative Studies, Department of Public Administration, 12(2019), 49–63.
Valentino, N. A., Beckmann, M. N., & Buhr, T. A. (2001). A spiral of cynicism for some: The contingent effects of campaign news frames on participation and confidence in government. Political Communication, 18(4), 347–367.
Wanzenböck, I., Wesseling, J. H., Frenken, K., Hekkert, M. P., & Weber, K. M. (2020). A framework for mission-oriented innovation policy: Alternative pathways through the problem–solution space. Science and Public Policy, 47(4), 474–489.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Dianara Nasywa

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

